Stories
Real bills. Real outcomes.
How Audra users found the error in their medical bill, what the appeal looked like, and what they paid instead. Composite portraits — names and locations changed; numbers and procedures are real.
- Recovered $17,380L., 58, rural Vermont
An $18,000 air-ambulance bill that legally couldn't exist.
Air ambulance from a remote ER. The NSA caps patient cost-share at the in-network rate. Audra cited the rule; the bill went from $18k to $620.
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- Recovered $14,300S., 47, Cincinnati OH
Three parents, six audits, one rolling appeal.
A caretaker managing bills for both parents and an aging aunt found $14,300 in errors across six bills in one weekend.
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- Recovered $940D., 41, Denver CO
A "separate evaluation" the doctor never did — $940.
A spine MRI bill carried a modifier-25 office visit on top of the imaging. The physician's own note didn't support it. Audra cited NCCI; the practice withdrew the charge.
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- Recovered $1,200R., 52, Charlotte NC
"Screening" turned "diagnostic" on the bill — $1,200 later.
What was scheduled as a covered preventive screening came back coded as a diagnostic procedure. Audra documented the coverage rule; the lab reprocessed at $0.
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- Recovered $9,800J. & K., 29 and 31, Sacramento CA
Two hospitals, one baby, $9,800 in duplicate phototherapy.
Newborn was transferred between two NICUs over jaundice. Both facilities billed for the same phototherapy hours. Audra surfaced the duplication; insurance reprocessed.
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- Recovered $4,200M., 34, Austin TX
A $4,200 trauma activation on what was really a sprain.
Trauma-team activation billed at the highest level after a minor sports injury. Audra caught it; the appeal got the fee removed entirely.
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